CANCELLATION POLICY

SITZMARK SPORTS & LODGE POLICIES

Deposits
When reserving a unit, 50% deposit is required. The balance is due in full 30 days prior to arrival. The exception being the prepaid holidays of Christmas, Spring Break and Memorial Day Weekend. During Christmas there is a four night minimum, (initial 50% deposit when reservation is made, balance of deposit due November 1st). For the Memorial Day weekend, there is a three night minimum and Christmas rates apply, balance of deposit is due April 1st. Spring Break is a four night minimum, balance due February 1st. We accept Visa, Mastercard, Discover, and American Express.

Cancellations
Because we operate in a resort area without many “walk-ins” (as in a large city), it is important that you understand that by confirming your reservation with us, we are obligated to hold your room, and you are obligated for the number of nights you have reserved. Please note that by reserving your room we turn other people away, and therefore if you cancel your reservation we may not have another opportunity to sell your room. Consequently, if you do cancel your reservation more than 30 days before your arrival date, 80% of the deposit amount will be returned to you. For cancellations within 30 days of your arrival date, you will be refunded 80% of your deposit amount only if we can re-rent the room during the affected nights. This is the case even if it is COVID related. For Christmas, no refunds apply if the cancellation takes place after November 1st, and only if we can re-rent the rooms. It takes 4-6 weeks to process a refund. For changes to reservation dates (which must be made 30 days prior to arrival date) and assuming rooms are available, a $25 fee will be charged to your credit card. We recommend that you get travelers insurance to help you in these cases. Click HERE to get your travelers insurance set up.

Limitations
Should there be more people in your party than have reservations, please inquire about more space and the maximum occupancy of the unit you reserved. To encourage a pleasant stay for ALL guests, we discourage overcrowding.

All rooms are non-smoking. Smoking is allowed outside the room. A minimum fee of $100 will be charged to guests who violate this policy. The fee is required to recover the costs of removing the smell of the smoke from the room, as well as any costs for replacing damaged furniture or fixtures.

No pets are allowed in the rooms. Any guests who violate this policy will be charged a minimum fee of $50 and asked to leave the property.

Please be sure to clean up your kitchen. There is a $25 fee if we clean the kitchen for you.

Arrivals and Departures
Check-in time is 4:00 pm and check-out time is 10:00 am. For a $50 fee, and if conditions allow, we may allow you to check in as early as 8:00 am and check-out as late as 1:00 pm. There are no refunds for early departures.
ARRIVAL TIMES
4:00 PM - 8:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 2 and under stay free. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.